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How much is postage

All orders are posted using Royal Mail Standard 2nd class service.

Our postage rates are based on the value of your order:

Up to £20 £2.95

Up to £30 £3.50

Up to £50 £3.95

Up to £75 £4.50

Free postage if you spend £75!

Can I amend or cancel my order?

If you wish to amend your order, please contact us - as long as your (in stock) item hasn't been dispatched or the fabric for your custom order hasn't been cut yet, we may be able to amend your order.

If you wish to cancel your order, please find our full cancellation policy here.

How can I contact you?

If you have any questions about your order or an order you'd like to place, you can contact us here or email at hello@olivellahandmade.co.uk or use the form below!

Do you ship outside the UK?

Currently we only post in the UK, but if you're based outside of the UK and would like to place an order, please get in touch and we'll see what we can do!

Can I track my order?

When your order is shipped, we will send you an email to confirm that it's on its way with a tracking number.

What payment options do you accept?

We currently accept card payment, Paypal and Clearpay.

I have signed up to your newsletter, but haven't received the discount code

It can take up to 10 minutes to receive our welcome email with the discount code. Please contact us if you still haven't received it after this timeframe.

Please note, you will not receive a discount code if you have previously signed up already.

Couldn't find your question here? Drop us a message!